Refund Policy

Thank you for shopping with Bua G Store. We strive to ensure that our customers are satisfied with their purchases. If, for any reason, you are not completely satisfied with your purchase, we offer a transparent and customer-friendly refund policy.

1. Eligibility for Refunds:

    a. Products eligible for refunds: Only products that are unused, undamaged, and in their original packaging are eligible for refunds.

    b. Products not eligible for refunds: Certain products may not be eligible for refunds due to hygiene reasons, perishable nature, or customization/personalization. Such products will be clearly marked as non-refundable on their product pages.

2. Initiation of Refund Requests:

    a. Timeframe for refund requests: Refund requests must be initiated within 3 calendar days from the date of product delivery.

    b. Channels for refund requests: Refund requests can be made by contacting our customer support team through email or our designated customer service hotline.

3. Refund Process:

    a. Evaluation of refund requests: Once a refund request is received, our team will assess the request and verify if it meets the eligibility criteria mentioned in point 1.

    b. Refund options: Depending on the circumstances, we offer the following refund options:

        – Full refund: If the refund request is valid and meets the eligibility criteria, a full refund of the purchase price will be issued through the original payment method.

        – Partial refund: In certain cases, a partial refund may be offered based on the condition of the returned product or any applicable restocking fees.

    c. Refund processing time: Refunds will be processed within 5 business days after the receipt and inspection of the returned product. Please note that the actual time for the refund to reflect in your account may vary depending on the payment method and financial institution.

4. Return Shipping:

    a. Return shipping costs: If the refund is due to a seller error or a defective product, we will provide a prepaid shipping label or reimburse the return shipping costs. In other cases, customers may be responsible for the return shipping costs.

    b. Return shipping instructions: Detailed instructions for returning the product will be provided to customers upon initiation of the refund request.

5. Exceptions:

    a. Sale and promotional items: Items purchased during sales, discounts, or promotional events may have different refund policies. Please refer to the specific terms and conditions mentioned during such events.

    b. Vendor-specific policies: Some vendors may have their own refund policies. In such cases, the vendor’s policy will prevail, and it will be clearly mentioned on the respective product pages.

Please note that this refund policy is subject to change without prior notice. Any updates or modifications to the refund policy will be communicated on our website.

If you have any further questions or concerns regarding our refund policy, please contact our customer support team for assistance.